AWP Assistance UK Ltd, trading as BMW Insured Warranty Services and BMW Roadside Assistance Services (“we, “us” “our”), a subsidiary company of Allianz Partners SAS, is authorised and regulated by the Financial Conduct Authority in the United Kingdom to provide insurance products and services. Protecting your privacy is a top priority for us. This notice explains how and what type of personal data will be collected, why it is collected and with whom it is shared. Please read this notice carefully.
A data controller is the individual or legal person who controls the use of the data and is responsible for keeping it safe. The laws apply to personal data in both paper and electronic files. AWP Assistance UK Ltd are a data controller as defined by relevant data protection laws and regulations.
Depending on the type of insurance product or service we provide to you, we will collect and process various types of personal data about you:
- Surname, first name
- address
- place of residence
- date of birth
- gender
- telephone numbers
- email address
- credit/debit card and bank account details
- CCTV images (we may collect this if you visit one of our offices)
some of which may be required for fraud detection purposes
Warranty and Roadside Assistance
In the event of a claim under our warranty and roadside assistance products where a hire car is provided, we will collect and process data relating to driving related convictions which may affect our ability to provide a hire car to you.
Purpose
Do we need your express consent?
the administration of products (for example, sending details of cover, handling claims, providing quotes, underwriting)
no
to administer debt recoveries
no
fraud prevention and detection
no
to meet any legal obligations (for example, regulatory, tax, accounting and administrative obligations)
no
to redistribute risk by means of reinsurance and co-insurance
no
to enhance, modify, personalise or otherwise improve our services/ communications for the benefit of our customers
no
to enhance the security of our networks and information systems
no
to better understand how people interact with our websites
no
to determine the effectiveness of promotional campaigns and advertising
no
We will ensure that your personal data is processed in a manner that is compatible with the purposes indicated above.
For the reasons stated above, your personal data may be disclosed to the following parties who operate as third party data controllers depending on the type of policy you have bought from us:
other Allianz Group companies, industry governing bodies, regulators, fraud prevention agencies and claims databases, for underwriting and fraud prevention purposes;
the manufacturer of your vehicle and their franchised dealers, authorised repairers and vehicle recovery operators;
For the reasons stated above, we may also share your personal data with the following who act as data processors under our instruction:
other Allianz Group companies; experts such as technical consultants, lawyers and loss adjustors; repairers, taxi companies and car hire companies in the event of a claim under our warranty or roadside assistance products; ticket sellers under our event cancellation products; homecare providers under our homecare products; engineers to provide boiler breakdown and repair services under our home emergency products; third party repairers in respect of our appliance protection products; service companies to discharge operations (claims, IT, postal, document management); and
advertisers and advertising networks to send you marketing communications, as permitted under local law and in accordance with your communication preferences. We do not share your personal data with non-affiliated third parties for marketing purposes without your permission.
Finally, we may share your personal data in the following instances:
- to meet any legal obligation, including to the Financial Ombudsman Service if you make a complaint about the product or service we have provided to
in the event of any contemplated or actual reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in any insolvency or similar proceedings); and
to meet any legal obligation, including to the Financial Ombudsman Service if you make a complaint about the product or service we have provided to
Your personal data may be processed both inside and outside of the United Kingdom (UK) or European Economic Area (EEA) by the parties specified in section 4 above, subject always to contractual restrictions regarding confidentiality and security in line with applicable data protection laws and regulations. We will not disclose your personal data to parties who are not authorised to receive it.
Whenever we transfer your personal data for processing outside of the UK or EEA by another Allianz Group company, we will do so on the basis of Allianz’s approved binding corporate rules known as the Allianz Privacy Standard (Allianz’s BCRs) which set out our commitment to maintain the same high level of protection for personal information regardless of where it is processed. The BCR’s are legally binding on all Allianz Group companies. Where Allianz’s BCRs do not apply, we will instead take steps to ensure that the transfer of your personal data outside of the UK or EEA receives the same level of protection as it does in the UK or EEA. If you would like more information on the BCRs, please see section 10 below.
Where permitted by applicable law or regulation, you have the right to:
access the personal data held about you and to learn the origin of the data, the purposes and ends of the processing, the details of the data controller(s), the data processor(s) and the parties to whom the data may be disclosed;
withdraw your consent at any time where your personal data is processed with your consent;
update or correct your personal data so that it is always accurate;
delete your personal data from our records if it is no longer needed for the purposes indicated above;
restrict the processing of your personal data in certain circumstances, for example where you have contested the accuracy of your personal data, for the period enabling us to verify its accuracy;
obtain your personal data in an electronic format for you or for your new insurer; and
file a complaint with us and/or the Information Commissioner’s Office.
You may exercise these rights by contacting us as detailed in section 10 below.
You have the right to object to us processing your personal data, or tell us to stop processing it (including for purposes of direct marketing). Once you have informed us of this request, we shall no longer process your personal data unless permitted by applicable laws and regulations.
You may exercise this right in the same manner as for your other rights indicated in section 6 above.
We will retain your personal data for a maximum of seven years from the date the insurance relationship ends. If we are able to do so we will delete or anonymise certain areas of your personal data as soon as that information is no longer required for the purposes for which it was obtained.
We may use automated decision making, including profiling, to assess insurance risks, detect fraud, and administer your policy. This helps us to decide whether to offer the insurance and determine prices.
If you have any concerns regarding the decision reached, please let us know at the contact details set out in section 10 below and we will arrange for a person to check the accuracy of the result.
If you have any queries about how we use your personal data, you can contact us as follows:
By post: Customer Service (Data Protection), AWP Assistance UK Ltd, 102 George Street, Croydon, Surrey CR9 6HD
By telephone: 0208 603 9853
By email: AzPUKDP@allianz.com
We will need details of your name, email address, policy number, and purpose of your request.
We regularly review this privacy notice. This privacy notice was last updated in April 2021.