Click on one of our most common questions below to view the answer.

Can I purchase BMW Insured Emergency Service or BMW Insured Emergency Service Essential if I do not have an existing policy?

Yes. The price for 12 months cover for BMW Insured Emergency Service is £156.37 and for BMW Insured Emergency Service Essential is £69.00.

If you wish to take out cover please contact BMW Insured Emergency Service on 0345 641 9790. Lines are open 8am to 6pm Monday to Friday and 9am to 1pm on Saturday, excluding public holidays.

How long will BMW Insured Emergency Service or BMW Insured Emergency Service Essential cover me for?

Both types of cover will last for 12 months from the day it commences.

Do I have an existing BMW Emergency Service policy?

If your vehicle was registered from new in the UK and not imported, as part of your new car warranty you are automatically entitled to three years BMW Emergency Service cover from the date of first registration. 12 months BMW Emergency Service is also included within a BMW Approved Used Car Warranty. If you wish to call the BMW Warranty Services on 0345 641 9790 we will be pleased to confirm if you have cover or not. Lines are open 8am to 6pm Monday to Friday and 9am to 1pm on Saturday, excluding public holidays.

If I have BMW Insured Emergency Service or BMW Insured Emergency Service Essential already will I receive notification about renewing my cover before it expires?

Yes, you will receive a postal reminder from BMW Insured Emergency Services one month prior to your expiry date. If you are unsure when your policy expires, please call BMW Emergency Service on 0345 641 9790. Lines are open 8am to 6pm Monday to Friday and 9am to 1pm on Saturday, excluding public holidays.

If I arrange BMW Insured Emergency Service or BMW Insured Emergency Service Essential today when does the cover start?

Cover will commence 24 hours following your instruction, subject to payment authorisation.

If you have an existing BMW Insured Emergency Service or BMW Insured Emergency Service Essential policy, cover begins from the expiry date of your current policy.

Will the policy cover anyone who drives the vehicle?

Both BMW Insured Emergency Service and BMW Insured Emergency Service Essential cover your vehicle; therefore any driver will receive assistance if required.

Is the cover transferable to another car?

No, cover is not transferable between vehicles, although if you sell your BMW privately then you are able to register the policy to the new owner should you so wish.

What do I do if I need assistance?

Should you require BMW Insured Emergency Service, call the emergency freephone number 0800 777 111 from the UK, or +44 208 686 2444 from abroad.

Is there a discount if I buy cover for more than one vehicle?

No, unfortunately there are no discounts available.

Am I covered for all faults?

We offer assistance for most eventualities. Please refer to the Policy Documentation for full terms and conditions.

What happens if my vehicle needs to go into a BMW Retailer?

With BMW Insured Emergency Service, we will keep you mobile in the most appropriate manner to your circumstances. If a replacement vehicle is required, we will arrange this for two working days. The duration is extended if you require assistance in Continental Europe. With BMW Insured Emergency Service Essential, no car hire or onward travel benefits are included.

Can I expect any assistance if I have a BMW Insured Warranty policy but opt not to include BMW Insured Emergency Service in my policy?

Yes. A facility for UK roadside recovery only - Warranty Assist - is included with BMW Insured Warranty.

Please note that this service is limited to recovery to the nearest retailer within the UK only and is not a replacement for the full assistance services and benefits provided by BMW Insured Emergency Service. BMW Insured Emergency Service cover is available as an option with all BMW Insured Warranty policies.

Are there any mileage or age restrictions

There are no age or mileage restrictions if you wish to buy BMW Insured Emergency Service.

If you wish to buy BMW Insured Emergency Service Essential then the maximum permitted age of your vehicle on the date of purchase is under 10 years old. The maximum permitted mileage of your vehicle is 100,000 miles.