Assistance

Wherever possible, we will endeavour to arrange assistance by a dedicated BMW Customer Service Vehicle. If the problem cannot be resolved and the vehicle is immobilised we will arrange for recovery to the nearest BMW Authorised Retailer (or to the BMW Authorised Retailer nearest to your home address).

If the vehicle cannot be repaired by the Retailer within four hours, we can provide a replacement vehicle or arrange onward mobility for up to 2 working days. Alternatively, we will arrange hotel accommodation if this is the most convenient solution.

Once the vehicle is repaired we will arrange for it to be redelivered back to you.

For assistance required within Continental Europe we will repatriate you and your vehicle if the vehicle cannot be repaired before the end of your planned return date.

Storage

Should your vehicle need to be stored following recovery by BMW Emergency Service, we will pay for the cost of storage up to a maximum of £50 in the UK or £100 in Europe.

Travel

If repairs to your vehicle cannot be completed within four hours we will, wherever possible, pay for you and your passengers to continue your journey or return home.

Alternatively, if the breakdown occurs more than 50 miles from your home address, and an overnight stay is a more practical option, we will pay for bed and breakfast accommodation. You are entitled to up to £100 per person within the UK (£150 in Greater London).

If you are travelling in Europe and your car repairs require you to stay overnight, we will pay the costs of hotel accommodation for up to four days.

Replacement Vehicle Hire

If BMW Emergency Service cannot repair your vehicle within four hours we will, whenever possible, organise and pay for a replacement for up to two days (or two weeks in Europe, then three days upon your return to the UK).

The rental provider will need to see your valid driving licence and you will be asked for a deposit to cover petrol charges and any additional days hire.

Redelivery

Provided that your vehicle has been recovered by BMW Emergency Service to a BMW Retailer (other than your local BMW Retailer) we will arrange for it to be returned to your home address in the UK.

Alternatively, if you wish to collect your vehicle personally, we will pay the appropriate costs to enable you to do so.

If your vehicle is repatriated from Europe, we will organise and pay for it to be returned to the BMW Retailer nearest to your home address in the UK. If you then wish to collect your vehicle personally, we will arrange and pay the costs for you.

Glass Breakage

In the event of a glass breakage in the UK, we can contact a BMW Retailer or BMW glass supplier on your behalf to arrange replacement.

Alternatively, if a repair cannot be dealt with at your location, we can arrange to have your vehicle stored securely until the necessary parts are available for repair.

Please note: other BMW Insured Emergency Service benefits do not apply to glass breakage, and that you will be liable for the cost of the repair or replacement

Insured Emergency Service Essential

Assistance

Wherever possible, we will endeavour to arrange assistance by a dedicated BMW Customer Service Vehicle. If the problem cannot be resolved and the vehicle is immobilised we will arrange for recovery to the nearest BMW Authorised Retailer in the UK or Republic of Ireland.

Maximum age and mileage

The maximum permitted age or mileage of your vehicle when buying BMW Insured Emergency Service Essential is under 10years old, 100,000 miles.

To get a quote, you will need your vehicle registration number and the exact current mileage of your car. If you were sent a reminder letter you also will require the PIN and login name detailed on it. The service history of the Insured Vehicle will be required by the repairing Retailer in the event of a claim. The service history should be supported by corresponding VAT invoices from the servicing or repairing Retailer. 

Alternatively, call 0345 641 9790 for more information or to purchase your policy. Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm, excluding public holidays.

Terms, conditions and exclusions apply.